Ganiyat Adeshina
Project Management & Customer Success Professional
Lagos, NG.About
Results-driven professional with a robust background in project management and customer success, adept at leveraging data to enhance operational efficiency and drive user engagement within the digital health sector. Proven ability to coordinate complex initiatives, optimize cross-functional collaboration, and deliver measurable impact in customer-centric environments. Seeking to apply expertise in strategic planning and execution to drive organizational growth and improve user outcomes.
Work
mDoc Healthcare
|Project Management Associate
Lagos, Lagos, Nigeria
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Summary
Orchestrated critical project initiatives and cross-functional collaboration to enhance digital health platform visibility and user engagement within mDoc Healthcare.
Highlights
Managed the inaugural outdoor multimedia campaign for NaviHealth.Ai, mDoc's digital health directory, increasing platform visibility and user engagement by 48% across healthcare facilities.
Facilitated executive decision-making by coordinating cross-functional communications and preparing comprehensive progress updates and briefing materials for leadership teams.
Collaborated with design, quality, and operations teams to draft, review, and approve project deliverables, ensuring 100% alignment with strategic organizational objectives.
Directed project logistics, secured budget approvals, and coordinated with vendors, ensuring strict compliance with internal financial and operational protocols.
Streamlined project workflows by overseeing calendar scheduling, task tracking, and milestone monitoring using ClickUp, Slack, and Google Calendar, improving team efficiency and deadline adherence.
Planned and executed community outreach activities to significantly increase digital product visibility and user acquisition.
Drugstore
|Customer Service Associate
Lagos, Lagos, Nigeria
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Summary
Provided exceptional remote customer support and leveraged feedback to drive service improvements and maintain high satisfaction ratings for a digital pharmacy.
Highlights
Collected and documented customer feedback, identifying recurring issues and opportunities that led to actionable service improvement strategies.
Responded to over 100 customer inquiries weekly via email, phone, and social media, maintaining high levels of data accuracy and attention to detail.
Cultivated strategic relationships with HMOs, hospitals, and corporate organizations to effectively promote drugs and medical consumables.
Achieved a 98% customer satisfaction rating by efficiently documenting and resolving complaints and order discrepancies.
Collaborated cross-functionally to provide data-driven product recommendations, contributing to accurate reporting and enhanced customer data tracking.
Ensured 100% data integrity and privacy compliance by handling sensitive customer information with utmost confidentiality.
Education
University of Lagos
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BSc. (Honors)
Pharmacology
Languages
English
Certificates
Project Management
Issued By
ProjectCamp
Data Analysis
Issued By
Tech4Dev
Research and Proposal Writing
Issued By
AuthorAID
Soft Skills Training
Issued By
Jobberman
Skills
Digital & Analytical Tools
HubSpot CRM, Slack, ClickUp, Google Suite (Docs, Sheets, Slides, Calendar), Microsoft Office (Word, Excel, PowerPoint), Data Reporting, Dashboard Management.
Project Coordination & Support
Calendar Management, Email Triage & Drafting, Stakeholder Engagement, Task & Project Tracking, Workflow Optimization, Report & Meeting Documentation.
Soft Skills
Time Management, Prioritization, Critical Thinking, Communication & Presentation, Problem-Solving, Cross-Functional Collaboration, Attention to Detail, Adaptability.